Ofcom wants to make it easier for people to switch mobile operator

Chloé Western

Source: ©Pexels

What are the new proposals?

Under new plans by Ofcom, mobile phone users will be able to switch operators by sending a text to the provider they want to leave.

Ofcom said this move would mean customers can avoid a long call and instead will be able to just send a text.

Currently anyone wishing to change provider has to make a call.

The new proposals mean Ofcom’s previous preferred option, a simpler one-stage process is being dropped.

It said this system was more expensive and could have raised bills.

Anyone looking to switch using the new system would simply text, then receive a text back. This would include a unique code to pass onto to their new provider who could arrange the switch within one working day.

A final decision will be made in the Autumn.

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