New survey shows
The latest broadband customer satisfaction survey from Which? reveals that the UK’s biggest internet service providers are still failing on basic customer service, speed and reliability.
This year’s survey of 1,800 broadband users reveals big variations in levels of service, value for money, speed and reliability and found that the four biggest providers – Talk Talk, BT, Sky and EE – who collectively have a 72 per cent market share, all score poorly.
Frequent price hikes, connection drop outs, unreliable speeds and woeful levels of service when trying to contact providers all contributed to the low scores.
Alex Neill, Which? managing director of home services, said: “Broadband is essential and people rightly get frustrated with poor service. Our latest results show that the big players still have a long way to go to satisfy their customers, so if you’re unhappy with your broadband, complain and look to switch if your service doesn’t improve.”
satisfy their customers, so if you’re unhappy with your broadband, complain and look to switch if your service doesn’t improve.”
Fri, 11 Aug 2017
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