What are the new proposals?
Under new plans by Ofcom, mobile phone users will be able to switch operators by sending a text to the provider they want to leave.
Ofcom said this move would mean customers can avoid a long call and instead will be able to just send a text.
Currently anyone wishing to change provider has to make a call.
The new proposals mean Ofcom’s previous preferred option, a simpler one-stage process is being dropped.
It said this system was more expensive and could have raised bills.
Anyone looking to switch using the new system would simply text, then receive a text back. This would include a unique code to pass onto to their new provider who could arrange the switch within one working day.
A final decision will be made in the Autumn.
Wed, 9 Aug 2017